Reference

herototo Privacy Policy For Your Account

Our Privacy Policy explains what we collect when you open an account, use a mobile browser, or connect DANA, OVO, GoPay and QRIS.

Clear data purposesWallet record visibilityRequest support accessMobile session controls
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herototo herototo Privacy Policy For Your Account
CONTACT ROUTES

Contact Us About Account Privacy

A clear contact path helps when a privacy request and an account issue arrive together.

Account request Use the support link inside your account to ask what personal details we hold…
Wallet record For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the receipt…
Access concern If a new device or repeated login check affects access, tell us through the…
SAFETY RECORD

Check Security Around Your Account

Our privacy process follows the account journey rather than treating every record alike. We separate identity, payment reference and device-session data, then limit access to what is needed for verification, support or…

Data handling

We use your phone and verification details to connect the right person with the right account, while wallet references help us reconcile DANA, OVO, GoPay and QRIS activity.

Browser cookies

Cookies support sign-in continuity, fraud checks and saved privacy choices. You can manage browser cookie settings, although removing them may interrupt an active account session.

Account security

We use account checks before access and may compare device or session signals when a login looks unusual. Never send your password or verification code through a public message.

Retention period

We keep account, payment-reference and security records for as long as needed for service operations, dispute handling or legal duties, then remove or anonymise them where practical.

Access and changes

You can ask for a copy, correction or clarification of personal data through the signed-in support route. We may verify account ownership before making a change.

Who handles requests

Our account support team receives privacy questions, checks the relevant record and explains the next step. Include the subject of your request, not unnecessary identity documents.

Find Answers About Privacy Policy

These Privacy Policy answers cover the searches we hear most often before an account is opened. They explain wallet records, device details, cookies and the practical route for asking us to check or change your data.

It covers account details, verification records, device and session data, cookies, activity records and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account use.

Our Privacy Policy does not require us to store your wallet password. We may keep a transaction reference, amount, status and time so support can match a receipt to your account.

Device type, browser details and session signals help us maintain account access and identify unusual login activity. They also help support trace a problem when your phone session differs from desktop access.

Open the support route inside your signed-in account and ask for a copy of your personal data. We first check account ownership, then explain which records can be provided.

Yes. Use the account support route to request a correction to details such as your phone number or verification record. We may ask for an account check before changing information.

We retain records for operational, security, dispute or legal needs. When a record is no longer needed for those purposes, we remove or anonymise it where practical.

Cookies can keep your session active and remember privacy settings. You can adjust them in your browser, but removing required cookies may sign you out or interrupt account access.

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